Legal Notice

Legal operator: Happening Place HK Limited
Registered office: Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Customer service: customerservice@happening-cc.com

This document contains the Terms of Service, Privacy Policy, Shipping Policy, and Refund & After-Sales Policy for the HAPPENING international website. HAPPENING is the consumer-facing brand; Happening Place HK Limited is the legal operator; Kiino / Alpakiino are product and IP lines offered by HAPPENING.

1. Terms of Service

Welcome to the HAPPENING international website.

This website is operated by Happening Place HK Limited (referred to in these Terms as “HAPPENING”, “we”, “us”, or “our”).

Our registered office is located at Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.

These Terms of Service govern your access to and use of the HAPPENING international website, including purchases made through the website and any related services made available through it.

By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & After-Sales Policy. If you do not agree, please do not use the website.

1.1 Eligibility

You must be of legal age to enter into a binding contract in your country or place of residence. If you are a minor, you may use the website only with the consent and supervision of a parent or legal guardian.

All account, order, delivery, and payment information you provide to HAPPENING must be truthful, accurate, complete, and current.

You may not use the website for any unlawful, fraudulent, abusive, or malicious purpose, or in any way that infringes the rights of HAPPENING or any third party.

1.2 Product Information

HAPPENING takes reasonable care to present product names, descriptions, dimensions, materials, images, prices, and stock information accurately. However, minor variations may occur due to display settings, photography, lighting, manufacturing processes, hand finishing, and measurement methods.

In particular, plush and ceramic products may display minor variations from one item to another as a normal result of production. Variations that are within a reasonable manufacturing tolerance and do not affect the product’s intended use or overall quality will not generally be treated as defects. This does not affect any statutory rights you may have under applicable law.

1.3 Availability and Inventory

The HAPPENING international website currently offers in-stock merchandise only and does not offer pre-order items.

Adding an item to your shopping cart does not reserve inventory. An order enters fulfilment only after payment has been successfully completed and the order has been confirmed by our systems.

We reserve the right to cancel all or part of an order where, for example:

• the item is no longer available or inventory information is inaccurate;
• there is an obvious pricing error;
• material product information is incorrect;
• payment cannot be completed or authorised;
• a technical or system error occurs;
• the order is reasonably suspected to involve fraud, abusive purchasing behaviour, or another irregular transaction; or
• a force majeure event or other circumstance prevents us from fulfilling the order.

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

1.4 Prices and Currency

Unless otherwise stated, prices on the website are displayed in United States dollars (USD).

Prices may change from time to time due to market conditions, exchange-rate movements, promotions, operational considerations, or other commercial factors. Any price change will not retrospectively affect a valid order that has already been paid for and confirmed.

1.5 International Shipping Charges, Duties and Taxes

HAPPENING international orders do not include international shipping charges, import duties, or destination-country taxes unless expressly stated at checkout.

Depending on the destination, you may be responsible for charges including:

• international shipping charges;
• import duties;
• VAT, GST, consumption tax, or similar taxes;
• customs clearance charges;
• carrier disbursement, brokerage, or processing fees; and
• any other charges imposed by local authorities or service providers in connection with importation.

International shipping charges are shown at checkout. Unless the checkout page expressly states that applicable duties or taxes have been prepaid, product prices and shipping charges do not include those amounts.

HAPPENING cannot determine in advance the final duties, taxes, or customs charges that may be assessed by the destination country. You are responsible for checking applicable import and tax requirements before placing an order.

If you refuse to pay import duties, taxes, customs charges, or other required amounts and the parcel is consequently delayed, rejected, returned, held, abandoned, or destroyed, you may be responsible for the resulting costs to the extent permitted by applicable law.

1.6 Orders and Payment

When placing an order, you must provide accurate and complete information, including your name, delivery address, telephone number, email address, billing details, and any other information reasonably required to process the order.

To the extent permitted by law, HAPPENING is not responsible for delays, failed delivery, or additional charges caused by incorrect, incomplete, or invalid information supplied by the customer.

Payment services on the HAPPENING international website are provided by payment service providers including Airwallex. Available payment methods are shown at checkout. Airwallex and other payment providers may process transaction and personal data as necessary for payment processing, fraud prevention, security, and regulatory compliance.

1.7 Order Confirmation

After you submit an order, you may receive an automated order confirmation email. This email confirms that we have received your order request; it does not, by itself, constitute unconditional acceptance of the order. Your order will proceed to fulfilment once payment, inventory availability, and any necessary risk checks have been completed.

1.8 Order Processing and Dispatch

Under normal circumstances, in-stock orders will be processed and dispatched within 7 business days after successful payment.

Weekends and applicable public holidays are generally not treated as business days. Processing times may be longer during product launches, promotional periods, unusually high order volumes, or events beyond our reasonable control.

1.9 Estimated Delivery Times

The transit times above are estimates only and do not include the order-processing period of up to 7 business days. Customs clearance, flight schedules, public holidays, severe weather, local carrier conditions, address issues, and other circumstances may affect actual delivery times. Estimated delivery dates are not guaranteed.

1.10 Order Cancellations

If you wish to cancel an order, please contact customerservice@happening-cc.com as soon as possible.

If the order has not yet entered picking, packing, or dispatch, we will make reasonable efforts to cancel it. Once fulfilment has begun, cancellation may no longer be possible. Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

1.11 Returns and Refunds

Except where mandatory consumer law requires otherwise, HAPPENING does not generally accept returns, exchanges, or refunds for non-defective goods solely because a customer has changed their mind, no longer likes the item, or purchased the item in error.

Please refer to our Refund & After-Sales Policy for further details.

1.12 Intellectual Property

All content made available through the website may be protected by copyright, trademark, design, and other intellectual property laws. This includes, without limitation:

• the HAPPENING name and branding;
• Kiino / Alpakiino names, characters, and IP assets;
• product designs;
• product photography and other images;
• illustrations and packaging designs;
• videos and written content;
• website graphics, layout, and visual design;
• logos and trademarks; and
• other creative materials.

Purchasing a product from HAPPENING does not grant you any intellectual property right or commercial-use licence in the relevant brand, character, design, artwork, or other protected material. You may not reproduce, modify, distribute, sell, commercially exploit, or create derivative works from protected materials without prior written permission from HAPPENING or the relevant rights holder.

1.13 Prohibited Conduct

You must not use the website to:

• engage in unlawful activity;
• submit fraudulent or fictitious orders;
• commit payment fraud or abuse payment-dispute procedures;
• interfere with the operation or security of the website;
• gain unauthorised access to systems or data;
• introduce malicious code or software;
• use automated tools for abusive purchasing or circumvention of purchase limits;
• commercially exploit HAPPENING or related IP content without authorisation; or
• infringe the rights of HAPPENING or any third party.

We may take reasonable measures, including cancelling irregular orders or restricting access to services, where we reasonably believe such action is necessary to protect our customers, business, systems, or legal rights.

1.14 Third-Party Services

The website may rely on third-party services, including Shopify, Airwallex, international carriers, warehousing providers, analytics providers, advertising platforms, cloud providers, and customer-service tools. These third parties may operate under their own terms and privacy policies.

1.15 Events Beyond Our Reasonable Control

To the extent permitted by law, HAPPENING will not be responsible for delay or failure caused by events beyond our reasonable control, including war, natural disasters, extreme weather, epidemics or pandemics, government action, customs measures, strikes, flight cancellations, international transportation disruption, or major systems or network failures. We will nevertheless take reasonable steps to manage the impact where possible.

1.16 Limitation of Liability

To the maximum extent permitted by applicable law, HAPPENING is not liable for indirect or incidental loss arising from misuse of a product, failure to follow product instructions, or circumstances not caused by a defect in the product. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

1.17 Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, applicable law, logistics, payment arrangements, or website functionality. The most current version will be published on the website and will state the date of the latest update.

1.18 Governing Law

These Terms are generally governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. If mandatory consumer-protection laws in your country or place of residence apply and cannot lawfully be excluded by contract, those mandatory rights will continue to apply.

1.19 Contact Us

Happening Place HK Limited
Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Customer service: customerservice@happening-cc.com

2. Privacy Policy

Happening Place HK Limited respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how personal information may be collected, used, stored, disclosed, and otherwise processed when you visit the HAPPENING international website, purchase products, contact us, or use related services.

2.1 Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

Identity and contact information

• name;
• telephone number;
• email address;
• shipping address;
• billing address; and
• country or region.

Order information

• order number;
• products purchased;
• purchase value;
• discount information;
• delivery and tracking records; and
• refund and after-sales records.

Payment-related information

Payments may be processed by providers such as Airwallex. HAPPENING may receive limited information necessary to manage a transaction, such as payment status, transaction reference, payment-method category, and relevant risk-screening information. Full card numbers and card security codes are generally processed directly by the payment provider and are not ordinarily stored in full by HAPPENING.

Device and online information

• IP address;
• browser type;
• device type;
• operating system;
• cookies and similar identifiers; and
• website browsing and interaction data.

Customer-service information

• emails and correspondence;
• after-sales requests;
• product photos or videos;
• shipping documentation; and
• other information you choose to provide.

2.2 How We Collect Personal Information

Personal information may be collected directly from you or generated through your use of the website. We may also receive relevant information from service providers such as Shopify, Airwallex, logistics and warehousing providers, analytics tools, advertising services, cookie technologies, and customer-service systems.

2.3 How We Use Personal Information

We may use personal information to:

• create and manage orders;
• process payments;
• arrange shipping and provide delivery updates;
• handle returns, refunds, and after-sales requests;
• respond to customer enquiries and complaints;
• detect and prevent fraud or other suspicious activity;
• protect the security of our website and services;
• analyse and improve the website, product presentation, and customer experience;
• measure the effectiveness of marketing and advertising;
• send marketing communications where we have a lawful basis or your consent to do so; and
• comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

2.4 Cookies and Similar Technologies

The HAPPENING international website may use cookies, pixels, and similar technologies to operate essential website functions, maintain shopping-cart and login functions, analyse website use, measure advertising performance, and, where legally permitted and appropriately consented to, provide personalised content or advertising.

Where applicable law requires consent for non-essential cookies, we will provide an appropriate consent or preference-management mechanism.

2.5 Disclosure of Personal Information

We may disclose personal information, to the extent reasonably necessary, to categories of service providers and recipients such as:

• Shopify;
• Airwallex;
• banks and payment networks;
• international carriers and logistics providers;
• warehousing and fulfilment providers;
• IT and cloud-service providers;
• customer-service platforms;
• advertising and analytics providers;
• legal, accounting, and other professional advisers; and
• customs authorities, courts, regulators, or government bodies where disclosure is required or permitted by law.

2.6 Airwallex

HAPPENING uses Airwallex to provide payment services. When you make a payment, Airwallex may process payment, transaction, identity, fraud-prevention, security, and regulatory-compliance information in accordance with its own terms and privacy practices. Payment information may be submitted directly to Airwallex rather than stored in full by HAPPENING.

2.7 International Data Transfers

Because HAPPENING sells to customers in multiple countries and regions, personal information may be processed, stored, or transferred outside your country or place of residence. This may include locations in which Shopify, Airwallex, logistics providers, cloud providers, or other service providers operate. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

2.8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, dispute handling, fraud prevention, and compliance with legal, accounting, tax, and regulatory requirements. When information is no longer required, we will take appropriate steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable law.

2.9 Your Privacy Rights

Depending on the laws that apply to you, you may have rights to:

• request access to personal information;
• obtain a copy of your personal information;
• request correction of inaccurate information;
• request deletion of eligible information;
• restrict or object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent;
• opt out of certain marketing or advertising uses; and
• lodge a complaint with a competent privacy or data-protection authority.

To submit a privacy request, contact customerservice@happening-cc.com. We may need to verify your identity before acting on a request where appropriate or required by law.

2.10 Children’s Privacy

The website is not specifically directed to children who are below the minimum age required by applicable law to provide personal information independently. If we become aware that personal information relating to a child has been collected without any consent or authorisation required by law, we will take appropriate steps to address the situation.

2.11 Information Security

We use reasonable administrative, technical, and organisational measures designed to reduce the risk of unauthorised access, disclosure, loss, alteration, or misuse of personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

2.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will be published on the HAPPENING international website.

2.13 Contact Us

Happening Place HK Limited
Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Email: customerservice@happening-cc.com

3. Shipping Policy

This Shipping Policy applies to products purchased through the HAPPENING international website.

3.1 Product Availability

The HAPPENING international website currently offers in-stock products only. Pre-order products are not offered.

3.2 Order Processing Time

Orders will normally be processed and prepared for dispatch within 7 business days after successful payment. Weekends and applicable public holidays are generally excluded. Processing may take longer during product launches, promotions, high-volume periods, or events beyond our reasonable control.

3.3 Shipping Destinations

HAPPENING currently ships primarily to Japan, South Korea, the United States, and other countries or regions made available through the website. Final delivery availability is determined by the shipping options shown at checkout after you enter your delivery address.

3.4 International Shipping Charges

HAPPENING does not offer a universal free-shipping policy for international orders. International shipping charges are payable by the customer and are calculated based on factors such as destination, quantity, weight, parcel dimensions, and shipping method. The final shipping charge will be shown at checkout.

3.5 Estimated Transit Times

The 7-business-day order-processing period and the estimated transit times above are separate. Actual delivery times may be affected by customs clearance, flights, public holidays, severe weather, local carrier conditions, or other operational factors.

3.6 Duties, Taxes and Customs Charges

HAPPENING international orders are shipped on a duties-and-taxes-unpaid basis unless the checkout page expressly states otherwise. Customers are responsible for import duties, VAT, GST, consumption tax, customs clearance charges, carrier fees, and other import-related charges that may be imposed in the destination country or region.

3.7 Dispatch and Return Warehouse

HAPPENING international orders may be dispatched from our warehouse in mainland China. The current warehouse and authorised return address is:

A1-5F, No. 88 Meigui Road, Kunshan Development Zone, Kunshan, Suzhou, Jiangsu, China.

Do not send products to this address without first receiving return authorisation and instructions from HAPPENING customer service. Unauthorised parcels may not be identified, accepted, or processed correctly.

3.8 Tracking

After dispatch, you will normally receive a shipping notification containing the carrier name, tracking number, and tracking information where available. Tracking events may take some time to appear after the parcel has been handed to the carrier.

3.9 Delivery Address

You are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and telephone number.

To the extent permitted by law, additional costs or failed delivery caused by incorrect or incomplete address information may be charged to the customer.

3.10 Address Changes

If you need to change your delivery address, please contact customerservice@happening-cc.com as soon as possible. Once an order has entered warehouse processing or has been dispatched, we cannot guarantee that the address can be changed.

3.11 Customs Clearance

International orders may require the recipient to cooperate with customs authorities or the carrier. You may be asked to provide reasonable and lawful information such as identification details, a tax number, contact information, or other documentation needed for customs clearance. Delays, returns, or extra charges resulting from a customer’s failure to cooperate with required customs procedures may be the customer’s responsibility to the extent permitted by law.

3.12 Refused Deliveries

If a parcel is refused for personal reasons, or returned because the customer declines to pay duties, taxes, or customs charges, HAPPENING may, to the extent permitted by law, deduct actual and non-refundable costs from any refund, including original international shipping, return shipping, duties, customs clearance fees, storage charges, and carrier handling fees.

3.13 Damaged Parcels

If a parcel or product arrives with visible transit damage, please retain the outer packaging, shipping label, product, accessories, and any available unboxing photos or video, and contact customerservice@happening-cc.com promptly.

3.14 Tracking Shows “Delivered” but the Parcel Is Missing

If tracking shows that a parcel has been delivered but you cannot locate it, please first verify the delivery address, check entrances, reception areas, mailrooms, or other safe locations, ask household members, neighbours, or building management where appropriate, and contact the local carrier.

If the parcel still cannot be located, contact customerservice@happening-cc.com with your order number, tracking number, and a brief description of the issue.

4. Refund & After-Sales Policy

HAPPENING is committed to product quality and a positive customer experience. This policy applies to products purchased through the HAPPENING international website, including Kiino / Alpakiino and other product or IP lines offered by HAPPENING.

4.1 Non-Defective Returns

Except where mandatory consumer law requires otherwise, HAPPENING does not generally accept returns, exchanges, or refunds for non-defective products where the request is based solely on the customer’s personal preference or change of mind.

Examples include:

• changing your mind after purchase;
• simply no longer liking the product;
• the style not meeting a personal preference where there is no defect;
• a colour differing from a personal expectation where there is no product fault;
• duplicate purchases;
• failure to review product dimensions before purchase;
• failure to read the product description before purchase; or
• other reasons unrelated to a product defect or an error by HAPPENING.

Please review all product information carefully before completing payment.

4.2 Mandatory Consumer Rights

The limitation above applies only to the extent permitted by law. If the law applicable to you grants mandatory rights that cannot be waived or excluded—such as a statutory cooling-off period, right of withdrawal, right to return, refund right, or statutory product-quality guarantee—HAPPENING will comply with those requirements.

4.3 Defective, Damaged, Incorrect or Incomplete Items

Please contact customerservice@happening-cc.com promptly if you receive an item that is:

• damaged;
• materially soiled;
• affected by an apparent manufacturing defect;
• different from the item ordered;
• missing from the parcel; or
• missing a material accessory or component.

We recommend contacting us within 7 days of delivery so that we can investigate the product and shipping circumstances promptly. This recommended reporting period does not limit any longer period that may apply under mandatory law.

Please provide your order number, product name, a description of the issue, clear photographs of the product, photographs of the packaging and shipping label, and, where reasonably necessary, an unboxing video.

Once the issue has been verified, HAPPENING may, as appropriate, offer a replacement, exchange, partial refund, full refund, or another reasonable remedy.

4.4 Normal Characteristics of Plush Products

Plush products may show minor variations in fur direction, compression caused by transit, stuffing shape, loose threads, dimensions, or colour between production batches. Where such differences fall within reasonable manufacturing tolerances and do not affect normal use or overall quality, they are not generally regarded as defects.

4.5 Normal Characteristics of Ceramic Products

Because of ceramic production and firing processes, products may show reasonable variations in glaze, colour, small bubbles, handmade marks, texture, or dimensions. Such normal process characteristics are not generally regarded as defects where they do not materially affect normal use.

If a ceramic product arrives cracked, broken, or with a defect that materially affects normal use, please contact us for after-sales assistance.

4.6 Kiino / Alpakiino Blind Boxes and Random-Assortment Products

Certain Kiino / Alpakiino products sold by HAPPENING may be blind-box or random-assortment products. The following are not, by themselves, product defects:

• not receiving a preferred character or design;
• receiving a duplicate;
• not receiving a hidden or secret edition; or
• not liking the randomly selected item.

To the extent permitted by applicable law, opened blind-box or random-assortment products are not eligible for return or exchange solely for personal-preference reasons. Mandatory statutory rights remain unaffected.

4.7 Customer-Caused Damage

The following will not generally be treated as product defects:

• improper use;
• accidental or intentional damage;
• damage caused by washing;
• failure to follow care or storage instructions;
• staining or contamination caused after delivery;
• damage caused by pulling, impact, or other external force; or
• unauthorised modification of the product.

4.8 How to Request After-Sales Support

Email customerservice@happening-cc.com. We recommend using the subject line: “After-Sales Request – Order #[order number]”.

Please include your order number, name, product name, reason for the request, description of the issue, and relevant photos or videos.

Do not return any item before receiving return authorisation and instructions from HAPPENING customer service.

4.9 Return Address

Once your return has been authorised by HAPPENING customer service, please follow the return instructions provided and send the item to:

A1-5F, No. 88 Meigui Road, Kunshan Development Zone, Kunshan, Suzhou, Jiangsu, China.

All returns require prior authorisation. Unauthorised returns may not be identifiable or processable.

4.10 Return Costs for Verified Product Issues

Where an item is confirmed to be defective, damaged in transit, or incorrectly supplied by HAPPENING, we will handle reasonable replacement, return, or refund costs in accordance with the circumstances and applicable law.

4.11 Costs Where a Non-Defective Return Is Required by Law

If applicable mandatory consumer law entitles you to return a non-defective product, then, to the extent permitted by that law:

• the customer may be responsible for return international shipping costs;
• amounts already incurred and lawfully non-refundable may be excluded from the refund; and
• the item should be securely packaged and returned using a trackable shipping method.

Any mandatory rules applicable in your jurisdiction will prevail over this section.

4.12 Import Duties and Taxes

Import duties, VAT, GST, customs clearance fees, and carrier service charges paid directly by the customer to government authorities, customs, or logistics providers are generally not collected by HAPPENING and therefore cannot normally be refunded by HAPPENING. Customers should contact the relevant authority to determine whether any duty or tax refund is available.

4.13 Refund Method

Approved refunds will generally be issued to the original payment method.

4.14 Refund Processing Time

Once a refund has been approved, HAPPENING will generally initiate the refund within 5–10 business days. The time required for funds to appear in your account may vary depending on Airwallex, your bank, card issuer, or other payment provider.

4.15 Original International Shipping Charges

For refunds not caused by a product defect, damage attributable to HAPPENING, or an incorrect shipment, original international shipping charges that have already been incurred are generally non-refundable to the extent permitted by applicable law. Where mandatory law requires otherwise, the applicable legal requirement will prevail.

4.16 Refused Parcels

If a customer refuses delivery for a non-defect reason, declines to pay import charges, or fails to cooperate with required customs clearance and the parcel is returned, HAPPENING may, to the extent permitted by law, deduct actual costs from any refund, including outbound international shipping, return shipping, duties, customs-clearance charges, storage fees, and carrier handling charges.

4.17 Contact Us

Happening Place HK Limited
Room 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Customer service: customerservice@happening-cc.com